VMware Horizon 8: Virtual Desktop Troubleshooting (EDU-HVDT8)

This two-day course builds your skills in resolving common issues that occur in a VMware Horizon® environment. Students will engage in a series of lab exercises to bring existing environment issues to resolution. The exercises mirror real-world troubleshooting use cases. These exercises equip learners with the knowledge and practical skills to manage typical challenges faced by virtual desktop administrators and operators. 

Product Alignment

  • VMware Horizon 8 V2006


By the end of the course, you should be able to meet the following objectives:

  • Implement a structured approach to troubleshooting
  • Resolve common issues that occur in a Horizon environment
  • Troubleshooting issues with linked and instant clones
  • Optimize protocols for best end-user experience


Intended Audience

Experienced system operators, administrators, and integrators responsible for managing and maintaining VMware Horizon solutions.



  • Experience with virtualized desktop implementation
  • Familiarity with VMware Horizon
  • VMware Horizon 8 Skills for Virtual Desktop Management
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Course Outline

1 Course Introduction

  • Introductions and course logistics
  • Course objectives

2 Overview of Virtualization Desktop Troubleshooting

  • Structured approach to troubleshoot configuration and operational problems
  • Applying troubleshooting methods
  • Documenting the steps to resolving the problem

3 Command-Line Tools and Backup Options

  • Command-line tools
  • Backing-up and restoring VMware Horizon databases

4 Troubleshooting Horizon Linked Clone Desktops

  • Horizon linked clone desktops

5 Troubleshooting Instant Clones

  • Troubleshooting instant clones

6 Windows Client

  • Windows client

7 Ports and Protocols

  • Key ports and protocols
  • Optimize Blast
  • Black Screen
  • Applying GPO’s