This course prepares IT professionals to become Collaboration Communications Systems Engineers. Participants will learn how to plan, configure, deploy, manage, and troubleshoot Microsoft Teams-based collaboration systems, including Teams Phone, Microsoft Teams Rooms, Teams Premium, and other certified devices. Learners will engage in hands-on labs and real-world scenarios that emphasize secure collaboration practices like least privilege access, identity protection, conditional access, and threat monitoring using Microsoft Defender and Teams admin tools. By the end of the course, learners will be able to:

• Design and implement Teams Phone with PSTN connectivity (Calling Plans, Operator Connect, Direct Routing)
• Manage Teams meetings, webinars, and town halls
• Configure Microsoft Teams Rooms and Surface Hub devices
• Monitor and optimize performance using Teams admin tools, PowerShell, and the Call Quality Dashboard
• Apply identity and access management best practices

About our Certification Fast Track Training

With our Certification Fast Track Training, you participate in official Microsoft training - but instead of a full week from Monday to Friday, the training is split into two smaller sections.

The Instructor-led part of the training is focused on hands on and best practices. The theoretical part of the courseware will be studied self-paced, in order not to loose precious practice time during your instructor led training days. Exam preparation is an important part of this training delivery - hence we include a Practice Test which will ensure that you will start your exam well prepared. To complete the offer the Exam Voucher is already included as well.

As a participant, you can use the time in between the training days to deepen or repeat content. In addition, you have the advantage of not being absent from work for an entire week, so that day-to-day business is not neglected.

Process of Certification Fast Track Training

After your registration you will receive an introduction to the program. You will also receive reminder e-mails from us along the way.

Below are your 5 steps of your Certification Fast Track training:

1. Self study part of the theory and labs (max 18 hours, which can be spread out over several weeks)
2. Take your 2-day Instructor Led Training, hands on practice and theory (The first 2 days of the displayed dates in the schedule)
3. Continue to practice your labs, studying your theory and complete the provided Official Microsoft Practice Test. The practice test shows you which topics need more attention.
4. Take your 1-day Instructor Led Exam Preparation Training. The instructor will clear out any questions that you have left (The last day of the displayed dates in the schedule). 
5. Use your MCP exam voucher to complete your exam within two weeks after the Exam Prep Training.

After completing your guided track, you will be able to benefit of being a Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate!

Audience Profile

• Collaboration Communications Systems Engineers are responsible for planning, deploying, configuring, maintaining, and troubleshooting collaboration communication systems that include Microsoft Teams Phone, Microsoft Teams meetings, Microsoft Teams Premium, Microsoft Teams Rooms, flexible workspaces, and other certified and supported devices.
• They have a fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, and identity and access management. They're also proficient in managing collaboration and communications solutions by using Microsoft Teams admin center, Microsoft Teams Rooms Pro Management portal, PowerShell, and Microsoft Call Quality Dashboard. 
• To succeed in their role, they collaborate with Teams administrators, Microsoft identity and access administrators, Microsoft 365 administrators, and owners of other workloads, including facilities managers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solution providers.

Course Syllabus

MS-721 Plan and design Teams collaboration communications systems

• Introduction to Teams meetings and calling
• Plan for Teams Phone
• Plan for Microsoft Teams Rooms and shared meeting spaces
• Plan and optimize network performance for Teams media
• Configure and deploy Teams Phone
• Configure and deploy Teams Phone with Direct Routing
• Extend Teams Phone with additional services

MS-721 Manage Teams collaboration communications systems

• Manage meetings and events experiences
• Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams
• Configure and manage voice users
• Configure auto attendants and call queues
• Configure, deploy, and manage Teams devices
• Guided project - Prepare meeting room experiences
• Monitor and troubleshoot Teams collaboration communications systems