In this learning path, you'll learn how to create custom agents in Copilot Studio.

Prerequisites

Familiarity with Microsoft Copilot Studio.

Modules

Get started with Microsoft Copilot Studio

Microsoft Copilot Studio allows organizations to quickly create agents based on business scenarios their customers and employees can easily interact with as needed. In this module, you're introduced to key concepts for agents.

• Introduction
• Get started working with environments
• Create agents and work with the Microsoft Copilot Studio interface
• Create agents in Microsoft Copilot Studio
• Create topics
• Enhancing productivity with Generative AI
• Test your agents
• Publish agents and analyze performance
• Exercise - Create an agent with Microsoft Copilot Studio
• Check your knowledge
• Summary

Manage topics in Microsoft Copilot Studio

Microsoft Copilot Studio uses topics, which are like small conversations related to a specific subject. A Microsoft Copilot Studio agent typically includes many topics. This module introduces you to the basic principles of topics such as trigger phrases and conversation paths and how to create them.

• Introduction
• Work with agent topics
• Bot Framework Skills
• Branch a topic
• Create topics for existing support content
• Work with system fallback topics
• Manage topics
• Check your knowledge
• Summary

Work with entities and variables in Microsoft Copilot Studio

Microsoft Copilot Studio allows organizations to quickly create agents based on business scenarios their customers and employees can easily interact with as needed. Items like topics can be easily created by subject matter experts with no coding required, to create intelligent conversation paths to help guide individuals down as they interact with the agents. The agent authoring functionality provided by Microsoft Copilot Studio provides a great starting point for organizations to build intelligent agents.

• Introduction
• Work with entities
• Custom entities
• Use entities in conversations
• Work with variables
• Reuse variables across topics
• Check your knowledge
• Summary

Enhance Microsoft Copilot Studio agents

Many times, you might need to leverage or integrate other technologies for your agent to provide the experience you want. This module examines some of the methods that you can use to enhance your Microsoft Copilot Studio agents such as leveraging Power Automate flow to add actions, and transferring conversations from an agent to Omnichannel for Customer Service.

• Introduction
• Use Power Automate to add actions
• Agent actions
• Transfer conversations to agents by using Omnichannel for Customer Service
• Create topics for existing support content
• Trigger types
• Analyze agent performance
• Check your knowledge
• Summary

Create an agent with Microsoft Copilot Studio and Dataverse for Teams

Employees who have quick access to information make better decisions, reduce errors, and save money. Agents create a personalized experience that simplifies how employees get information. Microsoft Copilot Studio and Dataverse for Teams create intelligent agents to quickly respond to employee needs without building high-code solutions.

• Introduction
• Create your first agent
• Create and modify topics
• Add inputs, variables, and conditions
• Call an action to pull in Dataverse for Teams data
• Publish and share your new agent
• Check your knowledge
• Summary