IBM Safer Payments v6.9: Case Management (6A942G)

Overview

In this course, IBM Safer Payments' case management capabilities are presented in detail. Students will learn how to configure and customize the built-in case management, and the workflow and activities involved when investigating cases.

Audience

  • External: Fraud Analysts and Investigators, Application and System Admins managing Safer Payments (optional)
  • Internal: IBM Lab Services, IBM Support, IBM Technical Pre-Sales and IBM Business Partners

Prerequisites

  • Must be familiar with Unix command line navigation and configuration actions
  • Some familiarity with statistical models
  • Knowledge in Fraud Prevention for cashless payments

Objective

  • Mandator structure
  • Queries
  • Case Management Concept
  • Workflows
  • Case configuration
  • Working Queues
  • Case investigation
  • Fraud Marking
  • Risk Lists
  • Case Actions and External Queries
  • Reporting
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Course Outline

Day 1: Case Management 

  • Introduction to Safer Payments Mandator structure
  • Querying data in Safer Payments
  • Case Management Overview
  • Workflows
  • Case configuration
  • Working Queues
  • Creating cases

 

Day 2: Case Investigation

  • Investigating cases
  • Transition cases
  • Fraud Marking
  • Using risk lists
  • Trigger case actions
  • External Queries
  • Reports
  • Notices

 

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