Microsoft Dynamics 365 for Sales is an end-to-end application to manage the handling of customers and potential customers; tracking data against sales goals, automating your best practices, learning from your data and more.

Join our team of globally recognized experts as they take you step by step from lead to opportunity to closed deal. Using the application’s available automation and customization options you will learn how to enable sales staff to be their most productive selves.

Public visé

A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.

Pré-requis :

Familiarité avec les applications d'entreprise et désir de les personnaliser et de les mettre en œuvre dans l’entreprise.

Objectifs pédagogiques :

À l'issue de ce cours, vous serez capable de :

• Installer et configurer l’application
• Identifier les scénarios de vente communs
• Compléter un cycle de vente
• Configurer le catalogue de produits
• Gérer des dossiers clients
• Utiliser des outils d'analyse avec des données clients

Programme de cours

Module 1: Configure Dynamics 365 Sales

In this module, we will learn about configuring the sales application to fit an organization's unique requirements.

Lessons

• Configure organization and management settings
• Create and configure sales visualizations

After completing this module, you will be able to: 

• Install and configure the sales application.
• Identify common sales scenarios.

Module 2: Manage customers, leads, and opportunities

In this module, you will learn how to manage customer data records, use built-in sales tools, and take a lead through the lead lifecycle.

Lessons

• Manage customers using accounts and contacts
• Manage leads
• Manage opportunities

After completing this module, you will be able to:

• Create customer records.
• Use sales tooling. 
• Create leads and opportunities. 

Module 3: Process sales orders

In this module, we will learn how to use quotes and orders to further use Dynamics 365 Sales to manage your sales opportunities and turn them into closed deals.

Lessons

• Manage quotes, orders, and invoices
• Manage and organize the product catalog
• Manage forecasting
• Configure playbooks

After completing this module, you will be able to:

• Create and use the product catalog.
• Add quotes to opportunities.
• Complete a sale with an order.

Module 4: Integrate components with Dynamics 365 Sales

In this module, we will learn how to use sales analytics tools to empower the sales team.

Lessons

• Leverage Embedded Intelligence in Dynamics 365 Sales
• Manage relationships with social selling

After completing this module, you will be able to: 

• Use Embedded Intelligence tools.
• Manage relationships using social selling tools. 

Certification (en option) :

Prévoir l'achat d'un bon en supplément

Le passage de l'examen se fera (ultérieurement) dans un centre agréé Pearson Vue

L'examen (en anglais) s'effectuera en ligne

Modalités d’évaluation des acquis :

En cours de formation, par des études de cas ou des travaux pratiques