This course is designed to bring you up to speed on the enhancements added in the ITIL® (Version 5) Foundation, assuming you have experience/certification in the previous ITIL® 4. This is also a chance to upgrade your current certification to the new Version 5 in only 1 day.

Target Audience

ITIL® 4 certification holders, at any level, who want a quick and easy way to understand the key enhancements in ITIL® (Verson 5) Foundation.

Objectives

After you complete this course you will be able to:

• Define digital product and service management concepts
• Explain value and value co-creation principles
• Distinguish outputs from outcomes
• Describe service offerings and interactions
• Identify key roles in service relationships
• Understand the ITIL® Four Dimensions
• Describe the ITIL® Product and Service Lifecycle
• Recognise governance, AI and continual improvement principles

Prerequisites

You can attend this course if you have:

• Any ITIL® 4 certificate (excluding Cloud / Sustainability).

Recommended prerequisites:

• ILFN4 - ITIL® 4 Foundation - Including Exam

Course Content 

• Introduction to ITIL® 5
• Overview of ITIL evolution from earlier versions to ITIL® 5
• Why service management must adapt in the era of AI, cloud, and automation
• Recap of ITIL® 4 core components relevant to the bridge
• Key structural and conceptual updates
• Changes to the value system
• Enhancements to the value chain
• Updated guiding principles and their practical application
• Terminology changes and clarified definitions
• Practice updates and refinements
• Overview of updated practices in ITIL® 5
• Governance and risk considerations in the updated framework
• Continual improvement refinements and performance measurement
• Digital and modern service management alignment
• How ITIL® 5 supports cloud-first and hybrid environments
• Integration with DevOps, automation, and agile ways of working
• Integration with PRINCE2®
• Leveraging data-driven decision making within service management
• Aligning ITIL® 5 with organisational transformation goals
• Applying ITIL® 5 in your organisation
• Impact assessment: transitioning from ITIL® 4 to ITIL® 5
• Managing stakeholder communication and change
• Embedding updated practices into operational workflows
• Preparing teams for certification and adoption
• Bridge exam structure and format
• Question styles and exam techniques
• Knowledge consolidation and instructor-led review