This course gives learners the tools to get started with PingOne Administration. It covers initial setup tasks, including creating and managing PingOne environments, application integration, and customization. This course also provides information on most common administration tasks, including user and group management, managing access policies, best practices, and troubleshooting of common issues.

Target Audiences

The target audiences for this course include:

• PingOne Administrators
• System Integrators
• System Consultants
• System Architects
• System Developers

Objectives

Upon completion of this course, you should be able to:

• Summarize PingOne capabilities and key features, describe PingOne support resources, and create a new PingOne environment
• Demonstrate administration of PingOne user populations, user roles, attributes, and groups
• Demonstrate integration and troubleshooting of PingOne applications
• Demonstrate how to use access control policies within PingOne
• Describe how to manage the process of establishing a person’s identity and then using this identity in later transactions within PingOne
• Demonstrate troubleshooting techniques and best practices within PingOne

Prerequisites

The following are the prerequisites for successfully completing this course:

• Completion of the following courses available at: https://backstage.forgerock.com/university/ping/on-demand/category/PING
  • PingOne Fundamentals
  • Introduction to PingOne MFA
  • Getting Started With PingOne MFA
  • Getting Started With PingOne SSO

Duration

2 days

Course Contents

Chapter 1: Introducing PingOne

Summarize PingOne capabilities and key features, describe PingOne support resources, and create a new PingOne environment.

Lesson 1: Providing an Overview of PingOne

Summarize PingOne capabilities and key features:

• Describe PingOne as a cloud-based IDaaS solution
• Describe PingOne environment solutions
• Create a new environment

Lesson 2: Introducing Ping Identity Support Resources

Describe PingOne support resources:

• Locate Ping Identity support resources

Chapter 2: Managing Users

Demonstrate administration of PingOne user populations, user roles, attributes, and groups.

Lesson 1: Managing Users and Populations

Describe how to manage users in PingOne, including how to create populations and add individual users:

• Review default users
• Edit default users
• Create populations
• Create a new population
• Create new users
• Create a new user

Lesson 2: Managing User Roles, Attributes, and Groups

Create a new population and new users:

• Manage user roles
• Assign roles to users
• Understand user attributes
• Manage user attributes
• Manage user groups
• Manage user group memberships

Chapter 3: Defining Application Integration

Demonstrate integration and troubleshooting of PingOne applications.

Lesson 1: Describing the Supported Federation Protocols

Understand the various identity federation protocols used within PingOne:

• Understand federation protocols
• Add an application from the catalog
• Understand SAML2
• Add a custom SAML2 application
• Understand OAuth2
• Understand OIDC
• Add a custom OIDC application
• Administer the Application Portal

Lesson 2: Troubleshooting Common PingOne Issues

Describe common issues that occur in PingOne, troubleshooting steps, and best practices:

• Describe authentication failures
• Define SSO failures
• Describe attribute mapping errors
• Determine certificate issues
• Define group membership issues
• Describe application integration issues
• Define gateway access issues
• Describe best practices

Chapter 4: Configuring Access Control

Demonstrate how to use access control policies within PingOne.

Lesson 1: Managing Authentication Policies

Describe how to create and manage authentication policies in PingOne:

• Describe authentication policies
• Create an authentication policy

Lesson 2: Managing Password Policies

Describe how to manage password policies in PingOne:

• Define password policies
• Edit a password policy

Lesson 3: Using Additional Authentication Methods

Describe how to create and manage authentication methods used in PingOne policies:

• Describe MFA and FIDO policies
• Create an MFA policy
• Create a FIDO policy

Chapter 5: Managing the Identity Lifecycle

Describe how to manage the process of establishing a person’s identity and then using this identity in later transactions within PingOne.

Lesson 1: Managing User Onboarding

Discuss the initial stages of the identity lifecycle within PingOne, and describe how new user accounts are created and made ready for access:

• Onboard users
• Create users manually

Lesson 2: Understanding User Provisioning

Explain how PingOne automates the management of user access to applications, building upon the user identities created during onboarding:

• Provision users

Lesson 3: Understanding User Maintenance

Describe how to manage the user maintenance capabilities in PingOne:

• Administer user accounts
• Manage a user account

Lesson 4: Managing User Offboarding

Understand the critical process of user offboarding within PingOne:

• Offboard users

Lesson 5: Monitoring and Reporting

Explain the importance of monitoring and reporting within PingOne:

• Monitor activity and view reports

Chapter 6: Troubleshooting and Best Practices

Demonstrate troubleshooting techniques and best practices within PingOne.

Lesson 1: Managing the Troubleshooting Process

Summarize the troubleshooting process and common techniques within PingOne:

• Introduce the troubleshooting process
• Understand common troubleshooting techniques

Lesson 2: Reviewing Best Practices

Summarize PingOne administration best practices:

• Maintain a healthy PingOne environment