This three-day technical training course outline is designed for IT support staff transitioning an organisation

from Google Workspace to Microsoft 365, focusing on tenant setup, data migration, and daily troubleshooting.

Day 1: Administration, Identity Management, and Exchange Online

Tenant Provisioning & Domains:

● Configuring the Microsoft 365 tenant and adding/verifying custom domains via DNS TXT records.

● Managing licenses and assigning roles in the Microsoft 365 Admin Center.

Identity & Access Management:

● Mapping Google Workspace user profiles to Microsoft Entra ID (formerly Azure AD).

● Setting up Multi-Factor Authentication (MFA) and password policies.

Exchange Online & Mail Migration:

● Configuring migration endpoints and service accounts in the Google Cloud Console (Enabling Gmail,

Calendar, and Contacts APIs with domain-wide delegation).

● Creating and executing CSV-mapped mailbox migration batches.

● Updating MX records for final mail routing cutover.

Day 2: File Migration, SharePoint, OneDrive, and Teams

Google Drive to OneDrive/SharePoint:

● Using the Microsoft 365 Migration Center and Migration Manager for data transfers.

● Mapping Google Shared Drives to SharePoint document libraries and individual drives to OneDrive.

● Troubleshooting permission inheritance and sharing link conversions.

Microsoft Teams Architecture:

● Understanding the backend structure (SharePoint site, Exchange mailbox, and M365 Group per team).

● Managing external access, guest permissions, and channel structures.

● Migrating chat history and collaboration workflows from Google Chat/Meet to Teams.

Day 3: Security, Compliance, Endpoints, and Helpdesk

Troubleshooting

Security & Compliance Center:

● Configuring audit logs, data loss prevention (DLP) policies, and retention labels.

● Setting up Microsoft Defender for Office 365 to handle anti-phishing and spam quarantine management.

Endpoint Management & Client Apps:

● Deploying and troubleshooting the OneDrive sync client across user devices.

● Configuring Outlook profile creation, profile corruption fixes, and mobile app connectivity (Outlook and

Teams mobile apps).

Helpdesk Translation Matrix & Escalations:

● Translating common user tickets (e.g., 'Where is Google Docs version history?' to SharePoint versioning;

'Where is Google Meet?' to Teams).

● Handling sync conflicts, login loops, and credential caching errors post-migration