IBM Safer Payments 6.8: Case Management (6A842G)

Overview

IBM Safer Payments is an innovative real-time payment fraud prevention and detection solution for all cashless payment types. IBM Safer Payments provides not only model capabilities based on inbuilt tools, but also the option to import externally built fraud models for real-time decisioning.  

In this course, IBM Safer Payments' case management capabilities are presented in details. Students will learn how to configure and customize the built-in case management, and the workflow and activities involved when investigating cases.

Audience

IBM Safer Payments users (Fraud Investigators and optional: System Administrators), IBM Lab experts, and IBM Business Partners.

Prerequisites

  • Familiarity with Unix command line navigation and configuration actions
  • Some familiarity with statistical models
  • Knowledge in Fraud Prevention for cashless payments

Objective

Please refer to course overview.

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Course Outline

Day 1: Case Management 

  • Introduction to Safer Payments Mandator structure
  • Querying data in Safer Payments
  • Case Management Overview
  • Workflows
  • Case configuration
  • Working Queues
  • Creating cases

 

Day 2: Case Investigation

  • Investigating cases
  • Transition cases
  • Fraud Marking
  • Using risk lists
  • Trigger case actions
  • External Queries
  • Reports
  • Notices
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