ITIL® 4 Leader Digital and IT Strategy (ITIL4-DITS)

As part of the ITIL Strategic Leader pathway, the ITIL 4 Leader: Digital and IT Strategy course leverages the ITIL framework to help organisations create a digital vision and shape IT and business strategies. It addresses service management challenges and maximises the value derived from modern technology. This course is valuable for leaders across organisations, including directors, department heads, and aspiring C-suite professionals.


Topics include:

  • ITIL Guiding Principles in Digital and IT Strategy decisions and activities
  • Leveraging digital strategy to react to digital disruption
  • Relationship between key concepts of Digital and IT Strategy and the Service Value System
  • Organisational uses of Digital and IT Strategy to remain viable in environments disrupted by technology
  • Strategic approaches to achieve operational excellence
  • Risks and opportunities of Digital and IT Strategy
  • Steps and techniques to deliver, implement and advocate a Digital and IT Strategy
  • Case study assessment


Prerequisites

  • An ITIL® 4 or ITIL® v3 Foundation certificate is mandatory.


Learning Outcomes

This course will provide you with the skills and knowledge to:

  • Align and manage your enterprise, IT, and digital strategies, using ITIL 4 concepts
  • Explore the use of the ITIL 4 framework to support an organisation’s digital transformation journey
  • Respond to digital disruption by reshaping corporate strategy and adapting business and operating models
  • Understand how internal and external factors influence a digital vision and strategy
  • Encourage a culture that is more agile, resilient, lean and continuously improving
  • Helps aspiring organisations and practitioners understand where to focus when combating competition and where to make digital investment
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Course Outline

  • Module 1: Course Intro
  • Module 2: What is Digital and IT Strategy
  • Module 3: What is the Vision?
  • Module 4: Strategic analysis and assessment
  • Module 5: Strategic planning and approaches
  • Module 6: Strategic measurement and review
  • Module 7: Digital leadership and managing innovation
  • Module 8: Managing strategic risk
  • Module 9: Digital and IT Strategy summary
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