Learn how to effectively configure a Dynamics 365 for Field Service implementation to maximize the tools and features available to efficiently manage a mobile work force.

Audience Profile

This course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers.

Course Modules

• Configure Microsoft Dynamics 365 Field Service
• Configure bookable resources in Dynamics 365 Field Service
• Schedule crews, facilities, and resource pooling in Dynamics 365 Field Service
• Work order management in Dynamics 365 Field Service
• Incident types in Dynamics 365 Field Service
• Inspections in Dynamics 365 Field Service
• Manage scheduling options in Dynamics 365 for Field Service
• Customize the schedule board in Dynamics 365 Field Service
• Deploying Resource Scheduling Optimization
• Get started with the Dynamics 365 Field Service Mobile application
• Customize and configure the Dynamics 365 Field Service Mobile application
• Integrate Dynamics 365 Remote Assist with Dynamics 365 Field Service
• Customer assets in Dynamics 365 Field Service
• Set up Field Service to create work orders from IoT data
• Create custom apps for Dynamics 365 Field Service
• Gather customer feedback with Dynamics 365 Customer Voice