This 3-day ITIL® 4 Specialist: Collaborate, Assure and Improve training course compiles for the candidates the understanding of the key concepts, principles, value and challenges of ITIL® 4’s five management practices, namely, the ITIL® 4 Relationship Management Practice, ITIL® 4 Supplier Management Practice, ITIL® 4 Service Level Management Practice, ITIL® 4 Continual Improvement Practice, and the ITIL® 4 Information Security Management Practice. It is intended to provide candidates with best practice guidance at both strategic and operational levels of maximizing value from the Practices.

The ITIL® 4 Collaborate, Assure, and Improve Specialist module is structured and aligned around the ITIL® framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL® 4 Relationship Management Practice, ITIL® 4 Supplier Management Practice, ITIL® 4 Service Level Management Practice, ITIL® 4 Continual Improvement Practice, ITIL® 4 Information Security Management Practice publications.

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Target Audience

Candidates taking the ITIL 4 Specialist: Collaborate, Assure and Improve qualification.

Objectives

• Understand the key concepts of the CAI practices.
• Understand the processes of the CAI practices.
• Understand the roles and competences of the CAI practices.
• Understand how information and technology support and enable the CAI practices.
• Understand the role of partners and suppliers in the CAI practices.
• Understand how the ITIL® capability model can be used to develop the CAI practices.
• Understand how the ITIL® guiding principles support the CAI practices.

Prerequisites

The candidate must have passed the ITIL® 4 Foundation examination.

Recommended prerequisites:

• ILFN4 - ITIL® 4 Foundation - Including Exam

Testing and Certification

The ITIL® 4 Specialist: Collaborate, Assure and Improve examination will comprise of:

• Duration: 90 Minutes
• Closed Book: Yes
• Format: 60 Questions With 1 Mark Each. No Negative Marking.
• Question Type: Standard Classic, Negative, & List
• Bloom's Level's: 2 & 3
• Pass Mark: 65% Or 39/60
• Certification validity : Three (3) years

You will be awarded the ITIL® 4 Practice Manager designation once you have successfully achieved the CDS (Create, Deliver and Support) plus the CAI (Collaborate, Assure and Improve) certifications.

Content

Our ITIL® 4 Specialist: Collaborate, Assure and Improve (CAI) training course will cover the following topics:

1. Introduction to the CAI practices

2. Relationship Management (RSM)

• Introduction to Relationship Management (RSM)
• Value Streams and Processes
• Organizations and people
• Information and Technology
• Partners and suppliers
• Capability development

3. Supplier Management (SM)

• Introduction to supplier management
• Value streams and processes
• Organizations and people
• Information and Technology
• Partners and suppliers
• Capability development

4. Service level management

• Introduction to service level management
• Value streams and processes
• Organizations and people
• Information and Technology
• Partners and suppliers
• Capability development

5. Continual improvement

• Introduction to continual improvement
• Value streams and processes
• Organizations and people
• Information and Technology
• Partners and suppliers
• Capability development

6. Information security management

• Introduction to Information security management
• Value streams and processes
• Organizations and people
• Information and Technology
• Partners and suppliers
• Capability development