Configuring Intelligent Chatbots for Process Enablement (TDM-PE)

Duration: 1 hour


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Goal:

Demonstrate how to design and deploy conversational interfaces that integrate with processes.

Show how chatbots can act as front doors to intelligent processes — not just answering FAQs but triggering actions and fetching insights.


Key Learning Points:

  • Difference between simple chatbots and intelligent conversational agents
  • Mapping chatbot intents to real process logic
  • Integration basics with APIs and process automation tools
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