Overview

Explore the capabilities of IBM Verify Identity Access through a course designed to support skill development in troubleshooting. Learners can engage with tools like visual diagnostics and log analysis just like technical teams often do while troubleshooting issues. The course introduces methods that may help streamline issue resolution across different deployment models. It also highlights IBM's support ecosystem, including forums and portals, as potential resources for staying informed.

Audience

Systems administrator

IT personnel

Prerequisites

Objective

• Discover how to stay ahead of problems by learning proactive strategies that support a stable and secure environment
• Explore a clear, step-by-step troubleshooting method that helps pinpoint issues
• Visualize a path to resolution with flowcharts and structured techniques
• Navigate information gathering in different deployment models
• Tap into IBM's powerful support ecosystem, including documentation, fix packs, and a vibrant user community

Course Outline

1. Troubleshooting introduction
2. Troubleshooting IBM Verify Identity Access
3. Troubleshooting common issues
4. Troubleshooting Advanced Access Control common and known issues
5. Virtual machine troubleshooting information gathering lab
6. Containerized deployment troubleshooting information gathering lab