In this course, participants will gain the knowledge and skills needed to support and troubleshoot Windows 11 PCs and devices in an on-premise Windows Server Active Directory domain environment.

Objectives

In this seminar, participants will acquire the knowledge needed to support and troubleshoot Windows 11 desktops and devices in a corporate environment.

Target group

• IT administrators
• Desktop support technicians

Prerequisites

• Networking fundamentals, including Transmission Control Protocol/Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS)
• Microsoft Active Directory Domain Services (AD DS) principles
• Understanding of Public Key Infrastructure (PKI) components
• Basic knowledge of Windows Server
• Basic knowledge of Microsoft Windows clients, e.g. experience with Windows 10 or 11, e.g. through the course 55342 Implementing and Managing Windows 11

Contents

Introduction to Windows 11

• Overview of Windows 11
• New features in Windows 11

Changes since Windows 10

• Brief overview of changes to the UI
• System architecture including Linux and Android subsystems
• Troubleshooting installation and deployment
• Overview of required hardware, differences from Windows 10
• Common reasons why devices cannot be upgraded to Windows 11
• Recommendations for typical troubleshooting procedures
• Introduction to troubleshooting tools
• Task Manager
• Resource Monitor
• Performance Monitor
• The revised Settings app

Remote administration of Windows 11

• Overview of administration tools
• Remote Desktop
• Quick Assist
• Windows Admin Center
• Introduction to Windows PowerShell
• Remoting with Windows PowerShell
• Trusted hosts
• Introduction to provisioning

Troubleshooting startup and performing a system restore

• Windows 11 recovery environment (Windows Recovery Environment – ​​Windows RE)
• Configuration of the Registry
• Troubleshooting startup settings
• Recovering BitLocker-protected hard drives
• Troubleshooting operating system services
• Recovering computers

Troubleshooting devices and device drivers

• Hardware troubleshooting overview
• Group Policy settings that can control or prevent hardware installation
• Troubleshooting device driver malfunctions

Configuring and troubleshooting network connectivity

• Identifying misconfigured network and TCP/IP settings
• IPv4 subnet addressing overview to identify misconfigured devices
• Determining network settings
• Troubleshooting network connectivity
• Troubleshooting name resolution
• Remote access overview
• Troubleshooting VPN connectivity issues

Troubleshooting Group Policy

• Group Policy overview
• Resolving client configuration and GPO application issues

Configuring and troubleshooting security settings

• Secure Boot, Trusted Boot, Measured overview Boot
• UEFI Settings
• TPM Requirements
• Implementing Network Security with Windows Defender Firewall and Windows Defender Firewall with Advanced Security
• Implementing Credential Guard, Exploit Guard, and Application Guard
• Configuring Windows Hello
• Troubleshooting Sign-in Issues

Configuring and Troubleshooting User State

• Troubleshooting Applying User Settings
• Configuring and Troubleshooting UE-V
• Configuring and Troubleshooting Folder Redirection

Configuring and Troubleshooting Resource Access

• Troubleshooting File Permissions Issues
• Troubleshooting Printer Access Issues
• Restoring Files in Windows 11

Troubleshooting Applications

• Troubleshooting Desktop Applications
• Managing Universal Windows Apps
• Application Control Overview
• Troubleshooting Applying AppLocker Policies
• Troubleshooting Application Compatibility Issues
• Configuring Kiosk Mode

Maintaining Windows 11

• Monitoring and Troubleshooting Computer performance
• Windows Update overview
• Configuring Windows Update for Business
• Troubleshooting Windows Updates