“La Lean IT coinvolge le persone, usando una struttura di principi, sistemi e strumenti Lean per integrare, allineare e sincronizzare l’organizzazione IT con il business, per fornire informazioni di qualità e sistemi informatici efficaci, attivando e sostenendo il miglioramento continuo e l’innovazione dei processi.”

(definizione di Steve C. Bell e Michael A. Orzen, pionieri della Lean IT e Digital Lean)

Ma cos’è Lean?

Lean Thinking consiste nel creare il massimo valore per il cliente al minimo costo, riducendo al minimo risorse, tempo, energia e fatica.

Attraverso un approccio Lean al lavoro, le organizzazioni IT sviluppano una mentalità volta al continuo miglioramento attraverso:

• Capire cosa è il valore per il cliente e come viene creato il valore.
• Migliorare i processi attraverso i quali vengono creati e consegnati prodotti e servizi, che creano valore.
• Migliorare il modo di gestire le prestazioni.
• Adattare le organizzazioni e modificare attitudini e comportamenti individuali, allo scopo della risoluzione dei problemi in un ambiente di sperimentazione e apprendimento.

Lean Thinking e la pratica aiutano le organizzazioni a diventare innovative e competitive, il che a sua volta consente loro di diventare sostenibili.

Obiettivo

Upon completion of the training and examination related to this qualification, a successful candidate will be familiar with the principles of the Lean philosophy and in particular with the application of this philosophy within an IT-environment. Through understanding customer value, the processes that deliver this value, the way to manage performance, the way to organize and the required attitude andbehavior, IT organizations are helped to develop a continuous improvement mindset. Lean IT is complementary to all other best practice methods (such as ITIL® or PRINCE2®).

Specifically the candidate should understand:

• The principles underlying the Lean philosophy
• The importance of understanding and delivering customer value
• The way Lean looks at processes and the waste within them
• How to measure performance and the key determinants of performance
• What the organizational requirements are when implementing Lean, including the use of visual management tools
• Which behavior and attitude is necessary for Lean to be successful within an IT organization
• The DMAIC problem-solving model
• How these Lean principles can be applied within an IT organization

Destinatari

The target audience of this course is:

• Candidates for the Lean IT Foundation Exam
• Accredited Training Organizations

The target group includes any manager or specialist working in an IT organization can benefit from the insights provided by the qualification:

• Software and Website Developers
• System Engineers
• DevOps Engineers
• Product and Service Owners
• Project Managers
• Test Engineers
• IT Service Management operating and support staff
• Process Managers
• Lean IT Professionals
• Agile Scrum

Prerequisiti

Basic problem solving principles

Durata

3 days (including Exam)

Argomenti Trattati

• Course Introductions
• Introduction
• Lean
• Key Principles of Lean
• Characteristics of Lean IT
• Structuring Lean IT
• Customer
• Process
• Performance
• Organization
• Behavior and Attitude
• Kaizen

Esame di Certificazione

For more information about the EXIN Lean IT Foundation certification: https://www.exin.com/certifications/exin-lean-it-foundation-exam?language_content_entity=en