ITIL 5 Foundation Bridge (ILFN5B)

This course is designed to bring you up to speed on the enhancements added in the ITIL® (Version 5) Foundation, assuming you have experience/certification in the previous ITIL® 4. This is also a chance to upgrade your current certification to the new Version 5 in only 1 day.


Target Audience

ITIL® 4 certification holders, at any level, who want a quick and easy way to understand the key enhancements in ITIL® (Verson 5) Foundation.


Objectives

After you complete this course you will be able to:

  • Define digital product and service management concepts
  • Explain value and value co-creation principles
  • Distinguish outputs from outcomes
  • Describe service offerings and interactions
  • Identify key roles in service relationships
  • Understand the ITIL® Four Dimensions
  • Describe the ITIL® Product and Service Lifecycle
  • Recognise governance, AI and continual improvement principles


Prerequisites

You can attend this course if you have:

  • Any ITIL® 4 certificate (excluding Cloud / Sustainability).

Recommended prerequisites:

  • ILFN4 - ITIL® 4 Foundation - Including Exam
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Course Content 

  • Introduction to ITIL® 5
  • Overview of ITIL evolution from earlier versions to ITIL® 5
  • Why service management must adapt in the era of AI, cloud, and automation
  • Recap of ITIL® 4 core components relevant to the bridge
  • Key structural and conceptual updates
  • Changes to the value system
  • Enhancements to the value chain
  • Updated guiding principles and their practical application
  • Terminology changes and clarified definitions
  • Practice updates and refinements
  • Overview of updated practices in ITIL® 5
  • Governance and risk considerations in the updated framework
  • Continual improvement refinements and performance measurement
  • Digital and modern service management alignment
  • How ITIL® 5 supports cloud-first and hybrid environments
  • Integration with DevOps, automation, and agile ways of working
  • Integration with PRINCE2®
  • Leveraging data-driven decision making within service management
  • Aligning ITIL® 5 with organisational transformation goals
  • Applying ITIL® 5 in your organisation
  • Impact assessment: transitioning from ITIL® 4 to ITIL® 5
  • Managing stakeholder communication and change
  • Embedding updated practices into operational workflows
  • Preparing teams for certification and adoption
  • Bridge exam structure and format
  • Question styles and exam techniques
  • Knowledge consolidation and instructor-led review
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