Microsoft Outlook User - MSOL (TDM-MSOL)

During this training, you will learn how to use and how set up MS Outlook to support your work seamlessly. You will learn the features of MS Outlook, complemented by valuable and time-saving best practices of MS Outlook.

Target Audience:

This course is designed for users of Outlook and helps you to maximize your benefit of using this tool for email communication and for planning activities.


Basic user knowledge of MS Windows and basic knowledge of other MS Office programs (Word, Excel).


  • Fluent Interface
  • Basic knowledge
  • Acquaintance
  • Send and receive messages
  • Extra sending possibilities
  • Attachments
  • Calendar
  • Address books and contacts
  • Clean up and archive


  • Ribbon, Backstage, Quick Access Toolbar
  • Mini toolbar, More menu, Contextual tab
  • Mouse Techniques, Windows Explorer
  • Networks
  • Email principles
  • Use Help (general, Office online, Office Assistant, help text box, help button)
  • Customize Quick Access Toolbar
  • Customize ribbon
  • Create message (address, format, spell checker, sign)
  • Stationery
  • Receive messages (read, download, reply, forward, print, delete, flag messages)
  • Other display options (set Views)
  • Receipt and read confirmation
  • Delaying shipping time
  • Set urgency
  • Set expiration time
  • Vote buttons
  • Add attachments
  • Read attachments
  • Keep attachments
  • Remove attachment from message
  • Calendar (set Views)
  • Share calendar (grant access, share, view multiple calendars)
  • Appointments (make appointments, make private appointment, set up, move, copy, and delete reminder, recurring appointment, work with sequences)
  • Calendar printing
  • Send calendar by email
  • Address books (types)
  • Contacts (create, save sender address, category, send message to contact, views, print)
  • Distribution lists
  • Log
  • Notes (take and change)
  • Archiving (archive file, AutoArchive)
  • Cleanup
  • Move or copy items (change, sort, search type)
  • Search folders and search directly
  • Public folders


You will receive a certificate of course attendance


One day (the content can be tailored for shorter course durations: either half a day or 1,5 hrs)