Continuing Education Credits: 40

The Implementing Cisco Collaboration Applications (CLICA) training teaches you the knowledge and skills to configure and troubleshoot Single Sign-On (SSO), Cisco Unity Connection and Cisco Unity Express, and Application clients.

Topics covered include streamlining communication procedures, strengthening compliance measures, and enhancing communication systems and devices.

Associated Certifications: CCNP Collaboration

Associated Exam: 300-810 CLICA

Course Objectives

After taking this course, you should be able to:

• Configure Cisco Unity Connection integration
• Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
• Configure and troubleshoot Cisco Unity Express
• Describe SSO for Cisco Unified Communications applications
• Describe how Cisco Jabber and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
• Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
• Configure and troubleshoot Chat rooms and message archiving
• Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
• Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM & Presence server
• Configure call recording and monitoring

Target Audience

• Collaboration engineers
• Collaboration administrators

Course Prerequisites

Before taking this offering, you should have:

• Basic understanding of networking technologies
• Basic understanding of voice and video
• Cisco Unified Communications Manager experience including single-site dial plan, single PSTN gateway, and SIP trunks