VMware vSphere: Troubleshooting [V8] (EDU-VSTS8)

This five-day training course provides you with the knowledge, skills, and abilities to achieve competence in troubleshooting the VMware vSphere® 8 environment. This course increases your skill level and competence in using the command-line interface, VMware vSphere® Client™, log files, and other tools to analyze and solve problems.


Audience

System architects and system administrators


Prerequisites

This course requires completion of one the following courses:

  • VCP-DCV certification
  • VMware vSphere: Install, Configure, Manage
  • VMware vSphere: Operate, Scale and Secure

The course material presumes that you can perform the following tasks with no assistance or guidance before enrolling in this course:

  • Install and configure ESXi
  • Install vCenter Server
  • Create vCenter Server objects, such as data centers and folders
  • Create and modify a standard switch
  • Create and modify a distributed switch
  • Connect an ESXi host to NAS, iSCSI, or Fibre Channel storage
  • Create a VMware vSphere VMFS datastore
  • Modify a virtual machine’s hardware
  • Migrate a virtual machine with VMware vSphere® vMotion® and VMware vSphere® Storage vMotion®
  • Configure and manage a VMware vSphere® Distributed Resource SchedulerTM cluster
  • Configure and manage a VMware vSphere HA cluster
  • Basic knowledge of command line tools like ESXCLI, DCLI, and PowerCLI

If you cannot complete these tasks, VMware recommends that you take the VMware vSphere: Install, Configure, Manage [V8] course instead.


Objectives

By the end of the course, you should be able to meet the following objectives:

  • Introduce troubleshooting principles and procedures
  • Use command-line interfaces, log files, and the vSphere Client to diagnose and resolve problems in the vSphere environment
  • Explain the purpose of common vSphere log files
  • Identify networking issues based on reported symptoms
  • Validate and troubleshoot the reported networking issue
  • Identify the root cause of networking issue
  • Implement the appropriate resolution to recover from networking problems
  • Analyze storage failure scenarios using a logical troubleshooting methodology
  • identify the root cause of storage failure
  • Apply the appropriate resolution to resolve storage failure problems
  • Troubleshoot vSphere cluster failure scenarios
  • Analyze possible vSphere cluster failure causes
  • Diagnose common VMware vSphere® High Availability problems and provide solutions
  • Identify and validate VMware ESXiTM host and VMware vCenter® problems
  • Analyze failure scenarios of ESXi host and vCenter problems
  • Select the correct resolution for the failure of ESXi host and vCenter problems
  • Troubleshoot virtual machine problems, including migration problems, snapshot problems, and connection problems
  • Troubleshoot performance problems with vSphere components


Product Alignment

  • VMware ESXi 8.0
  • VMware vCenter Server 8.0
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Course Outline

1 Course Introduction

  • Introductions and course logistics
  • Course objectives

 

2 Introduction to Troubleshooting

  • Define the scope of troubleshooting
  • Use a structured approach to solve configuration and operational problems
  • Apply troubleshooting methodology to logically diagnose faults and improve troubleshooting efficiency

 

3 Troubleshooting Tools

  • Discuss the various methods to run commands
  • Discuss the various ways to access ESXi Shell
  • Use commands to view, configure, and manage your vSphere components
  • Use the vSphere CLI
  • Use ESXCLI commands from the vSphere CLI
  • Use Data Center CLI commands
  • Identify the best tool for command-line interface troubleshooting
  • Identify important log files for troubleshooting vCenter Server and ESXi
  • Describe the benefits and capabilities of VMware SkylineTM
  • Explain how VMware Skyline works
  • Describe VMware SkylineTM Health
  • Describe VMware Skyline AdvisorTM

 

4 Troubleshooting Virtual Networking

  • Analyze and troubleshoot standard switch problems
  • Analyze and troubleshoot virtual machine connectivity problems
  • Analyze and troubleshoot management network problems
  • Analyze and troubleshoot distributed switch problems

 

5 Troubleshooting Storage

  • Discuss the vSphere storage architecture
  • Identify the possible causes of problems in the various types of datastores
  • Analyze the common storage connectivity and configuration problems
  • Discuss the possible storage problems causes
  • Solve the storage connectivity problems, correct misconfigurations, and restore LUN visibility
  • Review vSphere storage architecture and functionality necessary to troubleshoot storage problems
  • Use ESXi and Linux commands to troubleshoot storage problems
  • Analyze log file entries to identify the root cause of storage problems
  • Investigate ESXi storage issues
  • Troubleshoot VM snapshots
  • Troubleshoot storage performance problems
  • Review multipathing
  • Identify the common causes of missing paths, including PDL and APD conditions
  • Solve the missing path problems between hosts and storage devices

 

6 Troubleshooting vSphere Clusters

  • Identify and troubleshoot vSphere HA problems
  • Analyze and solve vSphere vMotion problems
  • Diagnose and troubleshoot common vSphere DRS problems

 

7 Troubleshooting Virtual Machines

  • Discuss virtual machine files and disk content IDs
  • Identify, analyze, and solve virtual machine snapshot problems
  • Troubleshoot virtual machine power-on problems
  • Identify possible causes and troubleshoot virtual machine connection state problems
  • Diagnose and recover from VMware Tools installation failures

 

8 Troubleshooting vCenter Server and ESXi

  • Analyze and solve vCenter Server service problems
  • Diagnose and troubleshoot vCenter Server database problems
  • Use vCenter Server Appliance shell and the Bash shell to identify and solve problems
  • Identify and troubleshoot ESXi host problems