The Cisco Certified Technician Supporting Cisco Collaboration Devices (CLTECH) training focuses on the skills required for onsite support and maintenance of Cisco collaboration endpoints and operating environments.

Technicians in this area must be able to identify Cisco collaboration endpoint models, accessories, cabling, and interfaces; understand the Cisco collaboration software and identify commonly found software; and be able to use the Cisco Command-Line Interface (CLI) to connect and service products. You will increase your competency in collaboration fundamentals, use common network tools for Data, Video, and Voice infrastructure components, perform common service-related tasks specific to Cisco Collaboration products, and achieve basic troubleshooting tasks including replacing hardware due to failure or upgrade.

This training prepares you for the 100-890 CLTECH exam. If passed, you earn the Cisco Certified Technician (CCT) Collaboration certification.

Course Objectives

• Use basic Cisco software configuration and tools: CLI commands, Tera Term, Putty, file transfer protocols, USB Storage, serial connections, and Windows
• Describe video and collaboration fundamentals and Cisco collaboration products, including software and hardware components
• Perform remedial services (hardware break/fix) on Cisco collaboration products, including software and configuration backup and restore, test calls, software upgrade/downgrade, endpoint resets, and change passwords
• Recognize correct connections and configuration
• Perform basic Layer 1 and basic Layer 2 troubleshooting

Target Audience

• Cisco Third-Party Maintainer Field Engineers

Course Prerequisites

No prerequisites

Certification

• Associated Certification: CCT Collaboration
• Associated Exam: 100-890 CLTECH