Many IT providers now find themselves managing more suppliers’ employees than staff of their own. Indeed, it is argued with the increasing popularity of service integration approaches that the informatics professional of the future will need to have supplier management high on their skillset. This course is designed to understand the complex world of selecting, managing and integrating suppliers to provide better end to end information services. 

Target Audience

The ideal candidates are team leader / management level who own or manage supplier relationships whether in IT, business or procurement areas.

Objectives

• Understand the drivers in procurement activity and the role that procurement plays in supplier management
• To encourage organisations to “Think like a Supplier” to develop better relationships and improve consistency of outcomes
• Introduce the concept of Supplier Relationship Management and explore its key elements
• Develop methods for improving Supplier Management
• Understand the concepts and challenges presented by SIAM

Course Content

Procurement as part of an integrated supply chain:

• To understand the role the procurement activity plays in supplier management
• To review risks when choosing a supplier
• To introduce Kraljic’s matrices and their use to categorise supply chains activity
• Investigate procurement policies derived from Kraljic matrices
• Introduce a brief overview of the procurement process cycle
• Understand how procurement works with supplier management
• Understand the “6 rights” of procurement
• Introduce the concept of supplier service

Supplier management from the perspective of the supplier:

• Investigate how power will affect the supplier / customer dynamic
• To understand the characteristics suppliers and buyers / customers look for in each other
• Investigate possible drivers for supplier attitudes by examining pricing
• To look at ways to “health check” your supplier relationships

Supplier Relationship Management (SRM) as a discipline:

• To define supplier relationship management (SRM)
• To uncover the benefits of good SRM
• To introduce the key stages in implementing and managing SRM
• Discover what good SRM looks like
• Introduce the KPIs and balanced scorecard methods of monitoring and managing suppliers
• Investigate the importance of supplier meetings
• Understand how to benchmark suppliers

Implementing and improving supplier management:

• Define the concept of supplier development
• To understand the reasons to develop suppliers
• To investigate the categorisation and selection of suppliers for developing
• To introduce models for relationship progression and development
• To investigate how trust and culture effect supplier development

Service Integration and Management (SIAM):

• Understand the key elements of SIAM