Microsoft Dynamics 365 Field Service (MB-240T00-A)

Learn how to effectively configure a Dynamics 365 for Field Service implementation to maximize the tools and features available to efficiently manage a mobile work force.


Audience Profile

This course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers.


Course Syllabus

Manage work orders in Dynamics 365 Field Service

  • Work order management in Dynamics 365 Field Service
  • Define agreements in Dynamics 365 Field Service
  • Use service-level agreements and entitlements in Dynamics 365 Field Service
  • Incident types in Dynamics 365 Field Service
  • Inspections in Dynamics 365 Field Service
  • Customer assets in Dynamics 365 Field Service


Universal Resource Scheduling in Microsoft Dynamics 365 Field Service

  • Configure bookable resources in Dynamics 365 Field Service
  • Manage scheduling options in Dynamics 365 for Field Service
  • Customize the schedule board in Dynamics 365 Field Service
  • Deploying Resource Scheduling Optimization
  • Use Resource Scheduling Optimization for Dynamics 365 Field Service
  • Schedule crews, facilities, and resource pooling in Dynamics 365 Field Service


Implement Microsoft Dynamics 365 Field Service

  • Configure Microsoft Dynamics 365 Field Service
  • Work order management in Dynamics 365 Field Service
  • Define agreements in Dynamics 365 Field Service
  • Use service-level agreements and entitlements in Dynamics 365 Field Service
  • Create custom apps for Dynamics 365 Field Service
  • Get started with the Dynamics 365 Field Service Mobile application
  • Customize and configure the Dynamics 365 Field Service Mobile application


Solve problems in real time with Dynamics 365 Remote Assist

  • Get started with making Remote Assist calls
  • Integrate Dynamics 365 Remote Assist with Dynamics 365 Field Service


Explore the fundamentals of Microsoft Dynamics 365 Field Service

  • Explore Dynamics 365 Field Service
  • Describe Dynamics 365 Field Service scheduling capabilities and related apps